How long do I have the rentals for?
We rent per event, Wednesday – Monday. You can keep the items for all of those days, or for a shorter period of time if you want.
Do you offer a weekday discount rate?
We do not offer a weekday discount because we rent per event. Our rental period is Wednesday through Monday.
Do you only rent for weddings?
Oh, no! We do fundraisers, birthdays, tea parties, funerals, showers and oh, so much more!
Do you have a minimum order requirement?
Nope, you can rent as much or as little as you want! We love to provide whatever you need from a single sign to a whole truck full.
Oops, I broke it. Now what? What happens if something gets damaged or lost during my rental?
We don’t charge an upfront percentage for damages or missing items, so generally, the replacement cost is approximately 3 times the rental cost. Let us know what happened and we can figure it out with you. For more specifics check out our rental agreement.
How do I get a proposal?
Once you have a date set you can do any of the following options:
– Create a wishlist of the items you’re interested in and submit it to us through our website. We will then send you an email that allows you to see what is available and your balance totals.
– Send us an inquiry
– Visit our warehouse and put together an order with one of our employees. You can find us at 2315 Pringle Rd. SE Suite G Salem, OR 97302
– Shoot us an email
– Call us (503-584-1322)
About how much will it cost?
This varies depending on what you want on your order. Generally, will-call orders tend to be in the $500 – $800 range and deliveries tend to be in the $2,000 – $4,000 range. This is only an idea of what pricing may look like.
How do I reserve my order?
Once we’ve put together a proposal with you, you can reserve/hold your items by making a 50% non-refundable deposit on your order.
When is my balance due?
The final balance is due one month before the event date.
How far in advance should I place my order?
Now! The sooner, the better. We sometimes book as far a year in advance.
Can I change my order?
You can make changes up to one week before your event.
What is your refund or cancellation policy?
We do not offer refunds, but you can use the amount paid as a credit toward future events. This credit option is only provided if requested prior to one week before the original event date.
Do you have a contract to sign?
Will you set up my rental items?
We can do that. There is an additional labor fee if you want us to set up or relocate items from the drop off location. We offer packages starting at $1200, which include delivery, pick up, set up and more!
Do you offer “day of event” styling?
Yes, we do. We have different packages to offer. Let us know what you need and we can make a plan for which package fits your needs best.
Do I need to wash dishes/linen before I bring them back?
Nope. Just make sure that they are scraped or shaken off.
Can I use real candles?
You may. Feel free to use real candles, but the rental items must be returned free of wax or black smoke marks. If there are marks or wax on the items when returned, a cleaning fee will be charged.
Do you have tents?
We do not have tents, but we can give you recommendations.
Warehouse Visits/Website Use
Can I come see your items in person?
Absolutely! We love visitors. Our warehouse is located just outside of downtown Salem, OR and would love to have you come look around. Just make an appointment so we can ensure we aren’t overbooked with clients. We want to make sure you get our full attention.
Can I still make an order if I can’t make it to the warehouse?
Can I see what what’s on my order without coming back to the warehouse?
Yes. We will send you an email of your invoice that includes an item list, pictures, event info, and a rental agreement.
I don’t see what I’m looking for on your website.
Where can I locate your rental prices?
Our inventory page shows prices of each item once you click on them. You can also find out the quantity, dimensions, and description of each item. Danner and Soli Inventory
Do you offer delivery, and what does it include?
Yes, we do. Delivery charges are based on distance from our warehouse and time of day. Our basic delivery costs start at $106, which includes delivery to the ground floor no more than 180ft from our vehicle. We have packages that include delivery, additional labor, and set up. These offers can be applied to pick-up as well.
When can you deliver?
Our delivery is dependent on availability. We tend to make our deliveries between 7am and 6pm. There are additional fees for late nights and Sundays.
How far do you deliver?
Our delivery depends on item quantity, distance, and availability. We cover as far as Bend, OR which is approximately 130 miles. There are additional fees over 60 miles.
Is there a minimum number of rental items for delivery?
No. We can add delivery to any order upon availability. However, if we have to use two vehicles, there will be additional delivery charges.
What should I expect in regards to the delivery of my order?
We will have all the items clean, packaged, and ready for use. We will deliver to the ground floor no more than 180ft from our vehicle. NOTE: If you would like our staff to set up tables, chairs, décor items from us, or have any other set up needs, we are happy to give you a quote on our services. This needs to be arranged in advance.
What should I expect in regards to my order being picked up?
All of your items need to be free of debris, packaged, and placed back at the drop off location to be ready for pick up.
Can I pick up the items at the warehouse and have you pick them up from the venue or vice versa?
Of course, just let us know what you need and we can work it out.
Can I pick up a Will Call order from your warehouse?
Definitely! We can set up a time during our business hours. As long as you have a vehicle large enough and proper packing to transport items safely and securely. We will not send the order out unless the items fit safely in the vehicle. Our will call and return hours are from 9:30am – 4:00pm on Monday and Wednesday – Saturday. If you don’t know how much space you need, you can call us and we will help you figure it out. 503-584-1322